• Trading Details
• Shipping & Delivery
• Currency
• GST & Taxes
• Privacy & Security
• Returns & Replacements
• Ordering
• Payment, Pricing & Promotions

Trading Details

Symes & Murdock Pty Ltd, trading as Exclusive Bags
ABN : 27 132 246 961

Shipping & Delivery

Delivery within Australia

All in stock items please allow 5-7 working days for delivery.

All items not in stock please allow 2-6 weeks for delivery.

For your protection, we deliver all goods by Registered Post.

Delivery costs:  

All packages $15.00

Gift vouchers Free

International deliveries

We use Australia Post Registered Post to ship all international orders and they usually take between 14-28 days to arrive depending on how long it takes to clear customs.  This is different in every country.  In New Zealand deliveries take between 5-10 working days.

The above delivery times are for items in stock.  Please allow an extra 2-6 weeks for items not in stock.

All international purchases are exempt from Australian GST (10%); however they may incur taxes and duties applied by customs in the country where the order is delivered.

Delivery costs:                                                                                                                                                                         

New Zealand 

One Item $30.00 AUD

Two Items $50.00 AUD

Three Items $65.00 AUD

All other international orders 

One Item $45.00 AUD

Two Items $65.00 AUD

Three Items $90.00 AUD

Currency

All prices are listed in Australian Dollars (AUD) however there is an easy to use Currency Converter that has been built into the site that allows you to convert the price into your chosen currency.

All transactions are settled in Australian Dollars (AUD).  The conversion rate varies from day to day with the current exchange rate and many banks also charge a small currency conversion fee.  The final charge to your card is made in Australian Dollars and the ultimate conversion rate is determined by your bank or credit provider.

GST & Taxes

A charge of 10% GST is included in the retail price shown throughout the website.  All purchases delivered in Australia will incur the standard GST.

All international purchases are exempt from Australian taxes; however they may incur taxes and duties applied by customs in the country where the ordered is delivered.  The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer.

Please note that to comply with Australian export regulations; we are required to declare the exact value of all items ordered and to mark them as dutiable "merchandise".  We are also prohibited by law from marking the order as a "gift", even if the order is placed with that intention.

Privacy & Security

Protecting your privacy is important to Exclusive Bags.

Exclusive Bags is fully committed to protecting our customer's privacy.  Your credit-card details are handled by PayPal on their secure severs.  This information is not disclosed to us and is covered under PayPal's privacy policy which can be viewed on their website (www.paypal.com.au).

Exclusive Bags does not disclose, sell or trade any collected information of its customers to any third party other than those involved in the order process.

Exclusive Bags does not disclose any information about our suppliers to anyone unless it is deemed necessary by law.  Personal information collected will not be passed on to any third party unless in the instance of fraudulent activity (these parties may include state or federal law enforcement agencies).  In this instance we may be legally liable to forward information on to the appropriate authorities.

Disclaimer

At www.exclusivebags.com.au every effort is made to ensure the best possible representation of the colour and style of our designer bags is presented.  However due to variations in monitor resolutions, please note that colours may vary slightly from those displayed by your monitor.  If you have any queries regarding the colours of items in the pictures on our online store, please contact us via email info@exclusivebags.com.au.  

Returns & Replacements

Your satisfaction with the purchase of your item is important to us.  We offer detailed descriptions and photographs of our items so you can make an informed purchase.  All goods offered for sale are offered in good faith and comply with all Australian import regulations.

Refunds will only be offered for stock deemed faulty by the manufacturer.

Ordering

 

All you need to do is follow the self-explanatory process through the checkout.  It is important that you confirm your order and carefully complete your payment details.  When you are satisfied with all your entered information please proceed with your order.  When we receive your order, we will send you a confirmation email.

Payment, Pricing & Promotions

Prices are subject to change without notice.

For international orders there may be duties and taxes added to your package by the destination country.  You will be responsible for these upon delivery and are not included in your order total.

GST is not charged to customers who are not within Australia.

Payment can be made using Paypal or Direct Deposit to our bank account.